October Survey Responses

EditMe Blog2008-10-03

We asked our customers to respond to a brief questionnaire in October. Thank you to all the customers who took time out of their day to share their thoughts and opinions with us. Based on the thoroughness of many responses, its clear there are a lot of customers passionate about this product, and that is very rewarding! The winner of the Amazon gift card has been notified by email (thanks to random.org for helping us choose).

As promised, here are the results. Multiple choice questions are described with graphs, while text-entry responses are summarized for brevity and anonymity.

Describe your level of computer/Internet expertise

Novice   Expert

1 - Novice   6% 2     15% 3     71% 4 - Expert   9%

If there is a community of users that regularly contribute to your EditMe site, describe their average level of computer/Internet expertise

Novice   Expert

1 - Novice   21% 2     61% 3     18% 4 - Expert   0%

Describe EditMe's overall ease of use

Very Easy   Very Difficult

1 - Very Easy   44% 2     50% 3     6% 4 - Very Difficult   0%

If you selected 3 or 4 above, what areas of EditMe seem most difficult to you?

Thankfully, there wasn't a lot of commentary here! There were two common themes in the responses we did get:

• Better, more complete help would be, well, helpful.
• It's confusing that when a new page is created, there's no link to it on the page.
  NOTE: Since the last release, new sites automatically link to every new page in the menu. See Tips & Tricks: Using the New Organize Features - Part 1 for help making this happen on your existing site

In what capacity do you most often use your EditMe site(s)?

Personal use, as a place to store mostly private notes   6% Personal use, as a site I share with friends and family   6% Community use, as in an unofficial neighborhood, church or hobby organization   21% Business use, as a community-building tool   18% Business use, as a customer/client extranet   21% Business use, as a company-wide or team intranet   21% Business use, as a public company web site   9% Other   35% People may select more than one checkbox, so percentages may add up to more than 100%.

If there are any features or capabilities that you feel EditMe is sorely missing, what are they?

Here are some of the common feature requests:

• Blogs (coming very soon!)
• To Do Lists
• Calendars
• Threaded Comments
• Easy Style Sheet Editor
• Better RSS Feeds

Many of these are on the short list for development as modules, so stay tuned!

How likely are you to recommend EditMe to a friend or colleague?

Very Unlikely   Very Likely

1 - Very Unlikely   6% 2     9% 3     21% 4 - Very Likely   65%

General Comments

The one comment that was often repeated (in about 90% of the responses) was how pleased customers are with EditMe's customer support. Thanks, and we will certainly keep it up.

A Few Common Misconceptions

Some responses indicated a misunderstanding or unawareness of some features that are available in EditMe. Let's clear these up!

• That there's no automatic navigation system. Read about the new hierchical menu navigation made available in the last release: Tips & Tricks: Using the New Organize Features - Part 1
• Several people asked for a discussion forum feature. There is one!
• Several people asked for spell checking. See Is there a spell checker available?.
• Lots of people wanted security features that EditMe has had for a long time. Read the Groups and Policies Tutorial if you haven't yet.

Thanks again for all the responses, and look for another questionnaire in a few months.