Tuesday, November 8, 2011
"It's the most straight forward knowledge base or collaboration solution, but with some nice advanced features. Anybody can edit/update it regardless of their level of technical expertise."
FastSpring offers their customers with an innovative e-commerce engine designed to overcome the cast array of ease of use, customer service, and cost issues that have plagued software e-commerce companies. They employ a customer-driven, iterative and collaborative development process that builds a highly customizable, hosted order page that seamlessly integrates with the existing website's design and is displayed in the local language and currency of their customers.
FastSpring has taken sales and support team collaboration to the next level, utilizing their Editme to provide answers to the specific technical questions, right at their fingertips.
We use EditMe because our sales and support team needs to have a knowledge base to reference technical and specific questions not readily available.
We really didn't have a good solution. We basically used a shared document on a shared virtual directory. The process was inconvenient and cumbersome, and nobody felt encouraged to use it.
I'd have to say it's ease-of-use and how simple it is to update our pages. Our team can now collaborate on specific topics in a way we weren't able to before.
I think a feature we'd benefit the most from would be having drop down menus in the navigation for sub level pages. The would minimize clicks and prevent our team from having to often search for topics/pages.
However, Matt Wiseley confirmed that this is in the backlog, which we were glad to hear.
I often tell them that it's the most straight forward knowledge base or collaboration solution, but with some nice advanced features. Anybody can edit/update it regardless of their level of technical expertise.
